Welcome to Mothers Mylk [ABN 46 666 719 553] and our platforms mothersmylk.co and mothersclinic.com.au [our websites]. We hope you enjoy browsing around. By visiting our website and using the services our website provides, you are agreeing to these terms and conditions and any other policies we publish or link to on our website; these form an "Agreement". If you don’t agree, you must surf elsewhere; we may terminate your use of our website immediately if you breach our Agreement. We may also change, suspend or stop providing our website at any time.
You must be 18 and over or have parental consent to use our website.We provide “health and medical” advice, supplementation advice and provide information relating to pregnancy and postpartum, which is not suitable and applicable for children.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The authors and contributors of the Mothers Mylk platforms review all content and have made reasonable efforts to ensure that all information provided is appropriate, accurate, and up-to-date however make no warranty. The authors and contributors of the Mothers Mylk platforms do not accept any liability to any person for any injury, loss, damage or consequences incurred by use of or in reliance on the information provided within our physical and digital products. The information provided on our platforms is not intended to replace the advice of your healthcare practitioner. It does not take into account your individual health, medical, physical, psychological or emotional situation. The information on our platforms is designed to provide a basic understanding of the topics discussed. Before acting or using any of the information provided in our books or digital Learning Hub you must have regard to your own personal situation and needs and consider if this information is right for you. Our books or digital Learning Hub should not be used to diagnose a suspected medical condition and for a diagnosis you must consult with your health care professional.
By accessing, viewing or purchasing Mothers Mylk products you:
Acknowledge that you will not rely on any of its contents, but will treat the information as being only of a general and informative nature. Otherwise acknowledge, accept and agree to abide by these terms and conditions. The information contained in our books and digital Learning Hub complies with Australian health regulations only. The authors and contributors have made every effort to ensure that the information provided complies with the Australian health regulations. The authors and contributors take no responsibility for the accuracy or legal compliance of the information in other countries. Products referred to in our books and digital Learning Hub may not be available in other countries outside of Australia.
48Hr Appointment Guarantee
We are committed to offering appointments/consultations within 48 business hours (Mon-Fri, 9am-5pm) with at least one slot available per service category. Please note that clients of our Mothers Mylk membership will be offered first priority to this guarantee. While we strive to accommodate your preferences, this does not guarantee appointments at your preferred time or with your preferred service Practitioner. All appointments are subject to availability and confirmation by the selected Practitioner. The eligibility of Practitioners and service categories is determined at the discretion of Mothers Clinic.
'Dream Motherhood' Session
Our ‘Dream Motherhood Session' is exclusively provided to Australian-based persons via the Mothers
Mylk / Mothers Clinic platforms. The complimentary session offer applies to new customers only. Each
eligible customer is entitled to one free session with a member of our dedicated sales team, lasting
up to 20 minutes. Please note, this session is distinct from our practitioner services or
appointments.
Eligibility for the free session offer is determined by Mothers Clinic. Availability is subject to change, and Mothers Clinic reserves the right to modify or withdraw the offer at our discretion, without prior notice. The free session does not include any additional services, practitioner appointments or treatments. While our team is knowledgeable and supportive, it is not intended to provide medical advice, diagnose or treat any medical condition. For medical advice, please consult with a healthcare professional or schedule an appointment with one of our registered Mothers Clinic Practitioners.This free offer is non-transferable and has no cash value.
Motherhood Support Pack
Our 'Motherhood Support Pack' is 100% free of charge and exclusively available to customers who meet
all of the following criteria:
Eligibility criteria is determined at the discretion of the company. Mothers Clinic reserves the right to modify or withdraw the offer at any time without prior notice. Each eligible customer is entitled to receive One free Pack only and is subject to availability. Express postage is not available with this offer. The offer is non-transferable and has no cash value. Mothers Mylk retains the exclusive copyright of this offer.
Mothers Clinic Package Terms & Conditions
Buy enrolling in a Mothers Clinic package you are Consenting to our Clinic Terms & Conditions. Please refer to https://mothersmylk.co/pages/mothers-clinic-package-terms-and-conditions the details.
If you’re ever unsatisfied with the Motherhood Membership or any consultation you receive at Mothers Clinic, you simply don’t pay anything for it. That’s how confident we are in the complete support we provide! In the case where our Empowered Motherhood Guarantee applies, please refer to mothersmylk.co/pages/empowered-motherhood-guarantee for the details and restrictions of the guarantee.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in
your state or province of residence, or that you are the age of majority in your state or province
of residence and you have given us your consent to allow any of your minor dependents to use this
site.You may not use our products for any illegal or unauthorised purpose nor may you, in the use of
the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You
must not transmit any worms or viruses or any code of a destructive nature.A breach or violation of
any of the Terms will result in an immediate termination of your Services.
SECTION 2 -GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.You understand that your
content (not including credit card information), may be transferred unencrypted and involve (a)
transmissions over various networks; and (b) changes to conform and adapt to technical requirements
of connecting networks or devices. Credit card information is always encrypted during transfer over
networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the
Service, use of the Service, or access to the Service or any contact on the website through which
the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or
current. The material on this site is provided for general information only and should not be relied
upon or used as the sole basis for making decisions without consulting primary, more accurate, more
complete or more timely sources of information. Any reliance on the material on this site is at your
own risk.This site may contain certain historical information. Historical information, necessarily,
is not current and is provided for your reference only. We reserve the right to modify the contents
of this site at any time, but we have no obligation to update any information on our site. You agree
that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content
thereof) without notice at any time.We shall not be liable to you or to any third-party for any
modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products
or services may have limited quantities and are subject to return or exchange only according to our
Return Policy.We have made every effort to display as accurately as possible the colours and images
of our products that appear at the store. We cannot guarantee that your computer monitor's display
of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or
cancel quantities purchased per person, per household or per order. These restrictions may include
orders placed by or under the same customer account, the same credit card, and/or orders that use
the same billing and/or shipping address. In the event that we make a change to or cancel an order,
we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided
at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any
control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any
warranties, representations or conditions of any kind and without any endorsement. We shall have no
liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you
should ensure that you are familiar with and approve of the terms on which tools are provided by the
relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the
release of new tools and resources). Such new features and/or services shall also be subject to
these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from
third-parties.Third-party links on this site may direct you to third-party websites that are not
affiliated with us. We are not responsible for examining or evaluating the content or accuracy and
we do not warrant and will not have any liability or responsibility for any third-party materials or
websites, or for any other materials, products, or services of third-parties.We are not liable for
any harm or damages related to the purchase or use of goods, services, resources, content, or any
other transactions made in connection with any third-party websites. Please review carefully the
third-party's policies and practices and make sure you understand them before you engage in any
transaction. Complaints, claims, concerns, or questions regarding third-party products should be
directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a
request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether
online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at
any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any
medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain
any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any
comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole
discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or
otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You
agree that your comments will not violate any right of any third-party, including copyright,
trademark, privacy, personality or other personal or proprietary right. You further agree that your
comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain
any computer virus or other malware that could in any way affect the operation of the Service or any
related website. You may not use a false e‑mail address, pretend to be someone other than yourself,
or otherwise mislead us or third-parties as to the origin of any comments. You are solely
responsible for any comments you make and their accuracy. We take no responsibility and assume no
liability for any comments posted by you or any third-party.
SECTION 10 -PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view
our Privacy Policy.
SECTION 11 -ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical
errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions,
offers, product shipping charges, transit times and availability. We reserve the right to correct
any errors, inaccuracies or omissions, and to change or update information or cancel orders if any
information in the Service or on any related website is inaccurate at any time without prior notice
(including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related
website, including without limitation, pricing information, except as required by law. No specified
update or refresh date applied in the Service or on any related website, should be taken to indicate
that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using
the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or
participate in any unlawful acts; (c) to violate any international, federal, provincial or state
regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual
property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm,
defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation,
religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading
information; (g) to upload or transmit viruses or any other type of malicious code that will or may
be used in any way that will affect the functionality or operation of the Service or of any related
website, other websites, or the Internet; (h) to collect or track the personal information of
others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral
purpose; or (k) to interfere with or circumvent the security features of the Service or any related
website, other websites, or the Internet. We reserve the right to terminate your use of the Service
or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely,
secure or error-free.
We do not warrant that the results that may be obtained from the use of the
service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel
the service at any time, without notice to you. You expressly agree that your use of, or inability to use,
the service is at your sole risk. The service and all products and services delivered to you through the
service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation,
warranties or conditions of any kind, either express or implied, including all implied warranties or
conditions of merchantability, merchantable quality, fitness for a particular purpose, durability,
title, and non-infringement.
In no case shall Mothers Mylk, our directors, officers, employees, affiliates, agents, contractors,
interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any
direct, indirect, incidental, punitive, special, or consequential damages of any kind, including,
without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any
similar damages, whether based in contract, tort (including negligence), strict liability or
otherwise, arising from your use of any of the service or any products procured using the service,
or for any other claim related in any way to your use of the service or any product, including, but
not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred
as a result of the use of the service or any content (or product) posted, transmitted, or otherwise
made available via the service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability for consequential or
incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum
extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Mothers Mylk and our parent, subsidiaries,
affiliates, partners, officers, directors, agents, contractors, licensors, service providers,
subcontractors, suppliers, interns and employees, harmless from any claim or demand, including
reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these
Terms of Service or the documents they incorporate by reference, or your violation of any law or the
rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or
unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by
applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of any other remaining
provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive
the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may
terminate these Terms of Service at any time by notifying us that you no longer wish to use our
Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or
provision of these Terms of Service, we also may terminate this agreement at any time without notice
and you will remain liable for all amounts due up to and including the date of termination; and/or
accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not
constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to
The Service constitutes the entire agreement and understanding between you and us and govern your
use of the Service, superseding any prior or contemporaneous agreements, communications and
proposals, whether oral or written, between you and us (including, but not limited to, any prior
versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed
by and construed in accordance with the laws of Australia.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service
by posting updates and changes to our website. It is your responsibility to check our website
periodically for changes. Your continued use of or access to our website or the Service following
the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
hello@mothersmylk.co
To provide correct information and comply with the law
When providing us with information such as when filling out any of our opt-in or other forms you must
give current and accurate information. You must also comply with the laws of QLD and Australia when
you use our website, including, but not limited to, all our intellectual property and cybercrime
laws. Where you access our website from outside of Australia, you must also comply with all the
relevant local laws.
To only make personal and non-commercial use of our Content
You agree that the copyright in all Content on our website is owned or licensed by us. You must only use the website and its Content for your personal and non-commercial use. Any other use is prohibited unless permitted by law, or with our prior written permission which you must seek by emailing hello@mothersmylk.co. All trademarks on our website belong to their respective owners.
To use third party software, links etc at your risk
We provide links on our website to other sites. We provide the links for your assistance only, and we have no control over those other sites and do not endorse them in any way. Any use of those sites is at your sole risk, and you must direct any concerns regarding their products or services to them. We also provide access to third-party apps and software to enhance the functionality of our website. We have no control over those third-party apps and software, and do not make any warranties in relation to them. You use them at your own risk, and you must read and agree to the terms and conditions which govern your use of them.
To direct concerns about third party products and services to that third party
Our website and services may include advertisements for third party products and services. We have no control over the advertisements and websites of third parties, and we are not responsible for their content, or their products or services. We do not endorse, nor make any representation or warranties concerning any advertisers goods or services seen on our website. In some cases, we may have a relationship with that third party who may pay us a referral fee or a commission when you buy their products and services. However, any purchase by you is a contract between you and them and we are not to be involved. You must direct any concerns about third party products and services directly to that third party.
To not rely on any “advice”
Some of the information we provide on our website may be “health and medical” related information. It does not constitute any “health and medical” advice and we provide this information for your general use only. It may be historical information, incomplete information or could be an opinion that is not widely held. Your personal situation has not been considered when providing the information, so any reliance on this information is at your sole risk, and you should always seek independent professional advice before reliance on the information.
To be respectful when posting
We encourage you to engage in online discussions in our community, however, we do not recommend that you include any personal information such as your email address or physical address in any posts. When you engage in discussions, your posts will not be confidential, and you must comply with our posting rules. You must not post any of the following, which is determined at our discretion:
We cannot represent, warrant or guarantee that:
We exclude, to the maximum extent permitted by law, any liability in connection with your use of our website and its Content. We are not responsible for any Loss or Damage suffered in connection with your use of our website, its Content, any interruptions, changes, suspension or termination of our website or any events beyond our control.
You indemnify us for any Claim arising out of or in connection with any third-party links, websites, apps, software, products and services; your breach of this Agreement, your breach of the law including your local laws, or your breach of the rights of a third party.
The Mothers Mylk Pty Ltd mobile message service (the "Service") is operated by Mothers Mylk Pty Ltd (“Mothers Mylk Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Mothers Mylk Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Mothers Mylk Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Mothers Mylk Pty Ltd. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to MothersMylk or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Mothers Mylk Pty Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to MothersMylk or email hello@mothersmylk.co . We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
This Agreement is governed by the laws of Queensland, Australia and the parties agrees to the exclusive jurisdiction of the Courts located within the State of Queensland for any disputes. If any part of these terms and conditions is not enforceable, it shall be severed from this Agreement and the remaining provisions will be in full force and effect. The obligations and liabilities in this Agreement survive termination. The failure to exercise our rights or enforce a provision under this Agreement does not waive the future operation of that right or ability to enforce the provision.